This Refund Policy applies to wholesale products and services purchased from MinMaxDeals LLC. Because our orders are processed as business-to-business wholesale transactions, we do not generally offer refunds, exchanges, or order cancellations after an order has been confirmed.
However, if products are received damaged or faulty, MinMaxDeals LLC may approve a refund or account credit at its discretion after reviewing the circumstances of the request.
Please verify your eligibility to sell, import, distribute, or list the ordered products before placing an order.
Refund eligibility
A refund may be considered in the following situations:
- The order is declined or canceled by MinMaxDeals LLC.
- Products are received damaged or faulty.
- Goods or services are returned in accordance with the applicable MinMaxDeals Return Policy.
- MinMaxDeals LLC determines that a refund or credit is appropriate after reviewing the request.
Submitting a refund request does not automatically guarantee approval. Each request is reviewed individually based on the order details, product condition, supporting documentation, and applicable return terms.
Damaged or faulty wholesale products
If products are received damaged or faulty, contact MinMaxDeals LLC and provide the available order information and supporting evidence.
Supporting information may include:
- Invoice or order number.
- Product name and quantity affected.
- Photographs or videos showing the damage or defect.
- Photographs of the shipping cartons and packaging.
- A clear description of the issue.
MinMaxDeals LLC will review the submitted information and notify the buyer whether the refund request has been approved or rejected.
Approved refunds
If a refund request is approved, MinMaxDeals LLC may provide one of the following resolutions:
- A refund processed by our Financial Department.
- A credit applied toward a future order with MinMaxDeals LLC.
Approved monetary refunds are generally processed within seven business days. Additional processing time may be required before the funds appear in the buyer’s bank account, depending on the bank or payment provider.
Minimum refund amount
The minimum amount required for a monetary refund is $100.
If the approved refund amount is less than $100, MinMaxDeals LLC will normally issue an account credit that can be applied toward a future wholesale order.
Order credits
Instead of returning funds to the original payment method, MinMaxDeals LLC may offer an order credit. The approved credit can be applied toward the buyer’s next eligible order with MinMaxDeals LLC.
The availability and use of an order credit may depend on the circumstances of the refund request and the buyer’s account status.
Sale and discounted items
Only regular-priced products may be eligible for a refund. Sale items, clearance products, promotional offers, liquidation inventory, and other discounted wholesale products are generally non-refundable.
Marketplace and selling eligibility
Buyers are responsible for checking their eligibility to sell products through Amazon, eBay, Walmart, Shopify, retail stores, international marketplaces, or other sales channels before placing an order.
Marketplace restrictions, listing limitations, brand restrictions, category approval requirements, account suspensions, import restrictions, or changes to third-party platform policies do not automatically qualify an order for a refund.
Late or missing refunds
If an approved refund has not appeared in your account:
- Check your bank or payment account again.
- Confirm that the original payment method is still active.
- Contact your bank or payment provider and ask whether the refund is pending.
- Allow additional processing time, as banks may take several business days to post a refund.
- Contact MinMaxDeals LLC if the refund still cannot be located.
Refund review and final decision
MinMaxDeals LLC reserves the right to approve or reject refund requests based on the order circumstances, product condition, supporting documentation, payment status, shipping records, and applicable return terms.
The paid amount will be refunded only when the order is declined or canceled by MinMaxDeals LLC, or when goods or services are returned and approved in accordance with the applicable return requirements.
Frequently asked questions
Does MinMaxDeals offer refunds on wholesale orders?
MinMaxDeals does not generally offer refunds on completed wholesale orders. A refund or credit may be considered if products are received damaged or faulty, an order is canceled by MinMaxDeals LLC, or a return is approved under the applicable return terms.
What should I do if my products arrive damaged?
Contact MinMaxDeals LLC and provide your invoice number, affected product quantities, a description of the issue, and photographs or videos showing the products and shipping packaging.
How long does an approved refund take?
Approved refunds are generally processed by the MinMaxDeals Financial Department within seven business days. Your bank or payment provider may require additional time to post the funds.
What is the minimum amount for a monetary refund?
The minimum amount for a monetary refund is $100. Approved amounts below $100 are generally issued as a credit toward a future MinMaxDeals order.
Can I receive a credit instead of a refund?
Yes. MinMaxDeals LLC may apply the approved amount as a credit toward a future wholesale order instead of returning the funds to the original payment method.
Are discounted or sale products refundable?
Sale items, clearance products, liquidation inventory, promotional offers, and other discounted wholesale products are generally non-refundable.
Can I request a refund if I cannot sell the products on Amazon or another marketplace?
Marketplace restrictions or selling eligibility issues do not automatically qualify an order for a refund. Buyers are responsible for checking brand, category, ASIN, import, and marketplace restrictions before placing an order.
What should I do if my approved refund is missing?
Check your bank account, contact your bank or payment provider, and allow additional processing time. If the refund still cannot be located, contact MinMaxDeals LLC with your invoice and refund information.