Frequently asked questions
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No, we are happy to assist both individuals and businesses. If you do not have a trading name as yet we can invoice you personally.
We demand the very highest quality of stock from manufacturers and distributors so that our customers can be guaranteed pristine and authentic products.
Yes we can prepare your order to be ready for Amazon FBA.
We provide the following services:
- Product labelling
- Bubble wrapping
- Creating a set of 2 or more units
Please feel free to contact us if you have specific requests
Our ungating policies:
Please note: we will not send Invoices before the payment just for ungating.
Before payment, a Sales receipt will be sent, and after the payment, the paid invoice will be provided.
We do not provide "letter of authorization" from the brands.
We sell products, we are not responsible for ungating on Amazon.
From the experience Invoices that we provide are valid for Amazon and can be used for ungating.
Also note: Amazon is also taking into consideration the seller's performance history, account health, etc.
MinMaxDeals LLC has nothing to do with Amazon's ungating system.
If you wish to buy a product we would be happy to provide an invoice after the payment. If you are not approved we would need to wait and offer this product to someone else.
Restocking fee is 3%.
Once your product will be sold to another buyer we will issue a credit memo for your order.
If you are requesting pictures of the products we are happy to provide after the invoice is paid in full and the goods are ready to ship. Photo services are subject to $5 fee.
*From our experience, our buyers don't have any issues with ungating topicals category, beauty and health category and brands using invoices issued by MinMaxDeals LLC. Please make sure you provide information that matches your Amazon account.
No, we don’t
Yes, we could provide . But best sellers and fast moving products are selling on our website and through email broadcasts.
Placing an order
Once we receive an order from you, please kindly wait until you receive Sales Receipt from us. Please take into consideration leading time when placing an order.
Leading time starts when order is paid.
- If you would like us to handle shipping for you, we will quote you with our UPS account and send you a separate invoice for shipping.
Once we receive your shipping labels, your order will be shipped out within 2 business days.
It varies from offer to offer.
Make sure to check offer title as well as offer details - MOQ describes how many units you will get buying this particular offer.
For example, if a offer advertises a MOQ of 1,000 units, you must be able to purchase at least 1,000 units to be able to buy an offer.
Please note that each offer has its MOQ listed when sent via email. The order needs to be the exact MOQ or it would not be possible to process your request.
It varies based on offer. Please refer to offer detail for leading time.
Example: leading time is 3 weeks - this means your order will be shipped 3 weeks after payment received
We accept the following methods of payment and can only accept one payment type per order:
- Direct bank deposit (ACH, T/T, Wire)
We regret that we are unable to accept:
- Cash on delivery (COD)
- Credit Cards
From non-US countries and US States except California
No Sales Tax except when shipping to California State.
From California State
State sales tax is added to California resident orders. Please submit your California Resale Certificate Form to be Tax Exempt and email us with a copy of your seller's permit. email: email@example.com
If you don't provide these valid information, you have to pay state sales tax when you place an order.
We sell all fresh and new, for in stock inventory we could check the warehouse for batch codes.
Yes! When placing an order check "I'll provide my shipping label" option during checkout.
Once your goods are ready for shipping we will email you shipment details with box weights and dimensions so you could generate your shipping labels and end them to us.
Shipping cost is not included. You may provide us with your own prepaid UPS or FedEx shipping label or we may provide you with shipping label for an additional cost. For details see Services.
Yes, we do offer local pick ups by appointments only.
Let us know you would like to pick up your goods.
Once your order is packed we will send you a link to make an appointment to pick up the order.
Yes, we can ship out your order to your destination, however you would have to provide your own shipping labels and arrange a pick up by the carrier of your choice. Please take into consideration our business hours.
Please note we are unable to assist with your local customs procedures and regulations.
Sorry, we don’t offer free shipping and shipping is not included in the price
You may choose us to ship your goods with UPS, Fedex or USPS or you will have to provide your shipping labels
ALL SALES ARE FINAL
Once order was placed it can not be cancelled without prior written consent.
Please check your selling eligibility prior placing an order.
No application for cancellation or delay in delivery will be considered unless made by the Buyer in writing to MinMaxDeals LLC.
We reserve the right to decline or cancel any Order or part thereof. We will notify you prior to the Order declination or cancelation.
The Buyer shall indemnify MinMaxDeals LLC in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred as a result of cancellation.
It may be possible to make exceptions in individual cases. Payments will only be refunded in the form of credit memo. Additional fees may occur, the restocking fee is 3%.
Our warehouse has a limited capacity thus we do not allow to store goods at our location.
You must pick up your order within the 3 months period.
Our Warehouse team will send you the packaging details.
In case your goods have been stored in our warehouse for more than 3 (three) months we keep the right to dispose them at our discretion.
We do not allow returns or exchanges.
It may be possible to make exceptions in individual cases. Payments will only be refunded in the form of a credit memo. Additional fees may occur, the restocking fee is 3%.
We do not accept returns in cases when Amazon shot down the listings, do not accept the goods due to brand restrictions for your Amazon account, and other instances related to Amazon and your Amazon business relationship.
We regret we would not accept returns from any Amazon warehouse. Once the order shipped to Amazon warehouse this order is non-returnable to MinMaxDeals.
No goods are to be returned with out our consent.
Check contents immediately upon arrival. All claims must be made within 24 hours. If any Product you purchase is faulty or incorrect when delivered to you please contact us directly within 24 hours of receiving an order.
All claims for damages that occurred in transit must be made with the carrier and noted while signing freight bills.
MinMaxDeals LLC is not responsible for any damages or destroyed shipments made by the carrier.
MinMaxDeals LLC is not responsible for any damages or destroyed shipments made by the third party warehouses (including Amazon's FBA centers) and forwarders.
To be eligible for a return, products must be unused and in the same quantity and condition that you received them. It must also be in the original packaging.
To complete your return, we require an invoice issued by MinMaxDeals LLC.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
You have up to 7 days to return the ordered products at your own cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not generally do refunds. However, if any product(s) are faulty, we may issue a refund at our discretion.
Per refund request, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed
we will credit your next order(s) with MinMaxDeals LLC.
The paid amount will be refunded only if the order declined or canceled by MinMaxDeals LLC or Goods and/or Services are returned according to the Return Policy at our discretion.
We triple check shipments.
Check contents immediately upon arrival. All claims for shortages must be made within 24 hours. Please contact us directly.
We may offer a refund as appropriate, in accordance with your legal rights.
MinMaxDeals LLC is not responsible for any shortages made by the carrier.
MinMaxDeals LLC is not responsible for any shortages made by the third party warehouses (including Amazon's FBA centers) and forwarders.
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