Frequently asked questions
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General
To ensure a secure and personalized shopping experience, customers must be logged in or registered on our website before placing an order.
Guest checkout is not supported.
To place an order on our website, customers must request an account creation by filling out a form and providing accurate and up-to-date information.
The registration process will involve completing a registration form within minutes.
After we receive your application it will be reviewed and you will be contacted by our customer support to verify and confirm data.
This step adds an extra layer of security and helps prevent fraudulent activities.
Customers are solely responsible for all activities that occur under their registered account. They must promptly notify us of any unauthorized use, suspicious activities, or security breaches related to their account.
We are committed to safeguarding customer privacy and protecting their personal information. Our privacy policy provides detailed information on how we collect, use, store, and disclose customer data. By registering and placing an order, customers acknowledge and agree to our privacy policy.
By registering on our website and placing an order, customers acknowledge that they have read, understood, and agreed to comply with our policies.
We demand the very highest quality of stock from manufacturers and distributors so that our customers can be guaranteed pristine and authentic products.
No, we are happy to assist both individuals and businesses. If you do not have a trading name as yet we can invoice you personally.
Please note: we will not send Invoices before the payment just for ungating.
Upon order confirmation (before payment) a Sales Order Receipt will be sent to you and after the payment, we will send the Paid Invoice.
We sell products, we can't be responsible for Amazon Ungating, from our experience Invoices that we provide are valid for Amazon.
Also note Amazon is also taking into consideration the seller's performance history, account health, etc. MinMaxDeals LLC has nothing to do with Amazon's ungating system.
If you wish to buy a product we would be happy to provide an invoice after the payment.
If you are not approved we can offer reselling services and offer this product to someone else.
Once your product will be sold to another buyer we will issue a credit memo for your order.
If you will be requesting pictures of the products we are happy to provide after the invoice is paid in full and goods are ready to ship.
*From our experience our buyers don't have any issues with ungating topicals and brands with our invoices.
Please make sure you provide information that matches your Amazon account.
Yes, all your data is very secure. All on-line orders are encrypted and sent through our secure server using the approved Industry standard technology – usually referred to as SSL (128 bit encryption) to prevent information from being intercepted.
MinMaxDeals is safe and secure.
To check the security of your connection, view the lower corner of your browser window as you place your order. If you see a closed padlock (this may also appear on the right hand side of the address bar) or an unbroken key (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from http to https.
Yes we can prepare your order to be ready for Amazon FBA.
We provide the following services:
- Product labelling
- Polybagging
- Bubble wrapping
- Creating a set of 2 or more units
Please feel free to contact us if you have specific requests
Our ungating policies:
Please note: we will not send Invoices before the payment just for ungating.
Before payment, a Sales receipt will be sent, and after the payment, the paid invoice will be provided.
We do not provide "letter of authorization" from the brands.
We sell products, we are not responsible for ungating on Amazon.
From the experience Invoices that we provide are valid for Amazon and can be used for ungating.
Also note: Amazon is also taking into consideration the seller's performance history, account health, etc.
MinMaxDeals LLC has nothing to do with Amazon's ungating system.
If you wish to buy a product we would be happy to provide an invoice after the payment is received in full.
If you are not approved to sell a certain product we can offer reselling services
Once your product will be sold to another buyer we will issue a credit memo for your order.
If you are requesting pictures of the products we are happy to provide after the invoice is paid in full and the goods are ready to ship. Photo services are subject to $5 fee.
*From our experience, our buyers don't have any issues with ungating topicals category, beauty and health category and brands using invoices issued by MinMaxDeals LLC. Please make sure you provide information that matches your Amazon account.
No, we don’t
Yes, we could provide . But best sellers and fast moving products are selling on our website and through email broadcasts.
Placing an order
Once we receive an order from you, please kindly wait until you receive Sales Receipt from us. Please take into consideration leading time when placing an order.
Leading time starts when order is paid.
- If you would like us to handle shipping for you, we will quote you with our UPS account and send you a separate invoice for shipping.
Once we receive your shipping labels, your order will be shipped out within 2 business days.
It varies from offer to offer.
Make sure to check offer title as well as offer details - MOQ describes how many units you will get buying this particular offer.
For example, if a offer advertises a MOQ of 1,000 units, you must be able to purchase at least 1,000 units to be able to buy an offer.
Please note that each offer has its MOQ listed when sent via email. The order needs to be the exact MOQ or it would not be possible to process your request.
It varies based on offer. Please refer to offer detail for leading time.
Example: leading time is 3 weeks - this means your order must be ready fo shipping 3 weeks after payment received in full
Orders are usually dispatched according to the leading time mentioned in the offer details.
Lead time is estimated and may vary.
We accept the following methods of payment and can only accept one payment type per order:
- Zelle
- Direct bank deposit (ACH, T/T, Wire)
We regret that we are unable to accept:
- Cheques
- Cash
- Cash on delivery (COD)
- Credit Cards
From non-US countries and US States except California
No Sales Tax except when shipping to California State.
From California State
State sales tax is added to California resident orders.
Please submit your California Resale Certificate Form to be Tax Exempt and email us with a copy of your seller's permit.
email: cs@minmaxdeals.com
If you don't provide these valid information, you have to pay state sales tax when you place an order.
We sell all fresh and new, for in stock inventory we could check the warehouse for batch codes.
We would like to clarify our pricing policy to ensure transparency and avoid any confusion.
The price stated on your invoice is fixed and will not change after your purchase.
You can rely on this amount as the final cost of your selected items.
However, we want to bring to your attention that prices for future purchases may be subject to change without prior notice.
As market conditions, availability of products, and other factors evolve, we occasionally need to adjust our prices accordingly.
We take no responsibility for price fluctuations within Amazon's or any other marketplaces.
We have no possibility to influence prices on the market by any mean. Including contacting sellers on marketplaces with request to adjust price.
Therefore, we highly recommend that you check the prices before making any new purchases to ensure you have the most up-to-date information.
MinMaxDeals takes every possible effort to avoid any price increases.
We reserve the right to correct any errors, decline or cancel any Order, or part thereof. We will notify you prior to making any changes.
Shipping
Yes! When placing an order check "I'll provide my shipping label" option during checkout.
Once your goods are ready for shipping we will email you shipment details with box weights and dimensions so you could generate your shipping labels and end them to us.
Shipping cost is not included. You may provide us with your own prepaid UPS or FedEx shipping label or we may provide you with shipping label for an additional cost. For details see Services.
Yes, we do offer local pick ups by appointments only.
Let us know you would like to pick up your goods.
Once your order is packed we will send you a link to make an appointment to pick up the order.
Yes, we can ship out your order to your destination, however you would have to provide your own shipping labels and arrange a pick up by the carrier of your choice. Please take into consideration our business hours.
Please note we are unable to assist with your local customs procedures and regulations.
Sorry, we don’t offer free shipping and shipping is not included in the price
You may choose us to ship your goods with UPS, Fedex or USPS or you will have to provide your shipping labels
Order inquiries
ALL SALES ARE FINAL
We do not allow order cancellations, returns or exchanges.
Before placing an order please check if you are eligible to resell any product we offer on places you intend to sell the product.
When placing an order you agree that your order is an offer to buy all products and services listed in your order.
MinMaxDeals operates independently and has no direct business association with Amazon or Amazon Service Centers.
While we’re happy to sell and ship our products to your desired location, any subsequent sale or issues arising from selling these products on Amazon or other marketplaces will be solely your responsibility.
We take no responsibility for Amazon issues or brand related issues.
We do not take responsibility for any item that is restricted to sell on Amazon, restricted to send to FBA and/or restricted in any other marketplaces.
We reserve the right to correct any errors, decline or cancel any Order, or part thereof. We will notify you prior to the Order declination or cancelation.
ALL SALES ARE FINAL
The customer may request to resell the purchased product.
We are committed to helping our customers make the most of their products, even after they are no longer needed.
MinMaxDeals may deny to resell the product by any reason.
We may accept the request to resell the product in individual cases.
A request to resell the product must be sent before the order is shipped out from the warehouse.
MinMaxDeals must coordinate and approve with the customer reselling price for the product.
MinMaxDeals will be doing all possible to resell the product as soon as possible.
MinMaxDeals will be using all possible means to promote the product to it customers.
We have the capacity to resell your product for up to two months, starting from the date of your request. In the event that the product remains unsold during this timeframe, it will be arranged for shipment back to you at your cost.
After the product will be resold the customer’s account will be credited. No refund will be issued.
A 7% service charge will be applied for the reselling services.
MinMaxDeals has can’t take any responsibility on the reselling result.
MinMaxDeals can’t provide any specific timeframe when the product will be resold.
MinMaxDeals will notify the customer when the product is resold.
MinMaxDeals can stop the reselling at any time due to any reason without any notice.
Our warehouse has a limited capacity thus we do not allow to store goods at our location.
You must pick up your order within the 3 months period.
Our Warehouse team will send you the packaging details.
In case your goods have been stored in our warehouse for more than 3 (three) months we keep the right to dispose them at our discretion.
We do not generally do refunds.
However, there are instances when we can issue a refund to the customer:
If any product(s) sent are damaged (not damaged during transit but sent damaged)
If a product sent is faulty (different product, different size, shade, etc)
Supply chain issues (product(s) were canceled by the supplier)
We accepted the customer’s request to return the product
There is a minimum requirement of $100 for refunds to be processed. A credit will be issued if the refund total is less than $100.
We will request the customer to provide banking details to process the refund.
By default we will process the refund within 7 business days.
Time for MinMaxDeals to process the refund starts when the customer provided the banking details.
The refund will be processed through the ACH payment method.
We do not accept returns in cases when Amazon shot down the listings and/or restricted in any other marketplaces.
Do not accept the goods returns due to brand restrictions for your Amazon account, and other instances related to Amazon and your Amazon business relationship and/or restricted in any other marketplaces.
We regret we would not accept returns from any Amazon warehouse. Once the order is shipped to the Amazon warehouse this order is non-returnable to MinMaxDeals.
This includes but is not limited to product damage during shipping, returns, or any potential issues with Amazon’s selling policies. Our primary objective is to provide you with quality products directly from our platform.
No goods are to be returned with out our consent.
Check contents immediately upon arrival. All claims must be made within 24 hours.
If any Product you purchase is faulty or incorrect when delivered to you please contact us directly within 24 hours of receiving an order.
All claims for damages that occurred in transit must be made with the carrier and noted while signing freight bills.
MinMaxDeals LLC is not responsible for any damages or destroyed shipments made by the carrier.
MinMaxDeals LLC is not responsible for any damages or destroyed shipments made by the third party warehouses (including Amazon's FBA centers) and forwarders.
To be eligible for a return, products must be unused and in the same quantity and condition that you received them. It must also be in the original packaging.
To complete your return, we require an invoice issued by MinMaxDeals LLC.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
You have up to 7 days to return the ordered products at your own cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not generally do refunds. However, if any product(s) are faulty, we may issue a refund at our discretion.
Per refund request, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed
or
we will credit your next order(s) with MinMaxDeals LLC.
The paid amount will be refunded only if the order declined or canceled by MinMaxDeals LLC or Goods and/or Services are returned according to the Return Policy at our discretion.
We triple check shipments.
Check contents immediately upon arrival. All claims for shortages must be made within 24 hours. Please contact us directly.
We may offer a refund as appropriate, in accordance with your legal rights.
MinMaxDeals LLC is not responsible for any shortages made by the carrier.
MinMaxDeals LLC is not responsible for any shortages made by the third party warehouses (including Amazon's FBA centers) and forwarders.
Still got questions?
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